Refund policy

At Crown Cardco, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise has an issue, please contact us so we can help resolve the problem.

1. Return Eligibility

We accept return requests for eligible products within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition in which you received it.
  • The item should be returned in its original packaging when applicable.
  • Proof of purchase or your order number may be required.
  • Items that have been damaged through misuse, improper handling, or normal wear and tear may not qualify for a refund.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging when applicable

After reviewing the issue, we may offer a replacement, exchange, or full refund depending on the circumstances.

3. How to Request a Return

To request a return, contact our customer service team with your order number and the reason for the return.

Crown Cardco
5150 Colorado Blvd
Denver, CO 80216
United States
Phone: +1 240-883-5912
Website: crowncardco.shop

We will provide further return instructions if your request is approved.

4. Return Shipping

If the return is due to an incorrect, damaged, or defective item, Crown Cardco may cover the reasonable return shipping costs.

For returns requested for other reasons, the customer may be responsible for return shipping costs.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

6. Non-Refundable Situations

A refund may not be available for:

  • Items damaged after delivery due to misuse or improper handling
  • Items returned outside the applicable return period
  • Items that are missing components or original packaging when those are required for the return
  • Items marked as final sale, where applicable

7. Exchanges

If you receive a defective or incorrect item, we may offer an exchange subject to product availability.

If the requested replacement is unavailable, a refund may be provided instead.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests cannot always be guaranteed once an order has entered processing or has already been shipped.

9. Contact Us

For questions regarding returns or refunds, please contact:

Crown Cardco
5150 Colorado Blvd
Denver, CO 80216
United States
Phone: +1 240-883-5912
Website: crowncardco.shop